If you're asking “Am I eligible for Support Coordination in my NDIS plan?” — you're not alone. This is one of the most frequently asked questions for people new to the NDIS, and existing participants. Knowing your eligibility for support, is the first step to receiving the appropriate level of support; particularly if you are needing Specialised Support Melbourne options because of complex needs.

Who Is Eligible for Support Coordination?

You may be able to receive Support Coordination if you are:

  • New to the NDIS and need assistance understanding the NDIS system. 
  • Living with complex needs or accessing services from multiple service providers and need coordination of those services.
  • Moving into a new life stage (moving house, starting school, or starting work).
  • Wanting to develop independence and connect to your community.

Eligibility is determined by the NDIA at your planning meeting and what is reasonable and necessary for you to achieve your NDIS goals, including whether support coordination is reasonable and necessary..

How to Prepare for Your Planning Meeting

Obtaining funding for support coordination often comes down to good preparation. Below are some suggestions to improve your chances of securing the funding you need: 

  • Link your funding request to the goals you identified in your Plan. For example, link support coordination to appointments, therapies or transitions. 
  • Include paperwork. Service provider reports can evidence that you meet the need for support coordination by demonstrating you have difficulty managing your supports. 
  • Emphasise your capacity building. These supports will increase your skills and confidence over time. 

If your situation is complex, you may qualify for specialised support coordination in Melbourne. This supports you to access the expert support to help you navigate complex barriers, such as housing, health or behavioural supports.

Why Support Coordination Matters

Support coordination is about more than just linking with services — it's about enabling you to use your NDIS plan. Your support coordinator can: 

  • Find you the service providers and connect you to them. 
  • Track your progress and make adjustments to your supports when it is necessary.
  • Help you prepare for plan reviews. 
  • Build your capacity so you can manage your plan independently. 

Participants who access this service report higher plan utilisation rates and therefore better value of their budget. For example, NDIS quarterly data (Q2 2025) shows that participants who are provided with support coordination utilise an average of 78% of their plan funding compared to an average of 62% for participants without support coordination — that's a marked increase in outcomes.

Choosing the Right Provider in Melbourne

As the NDIS Commission progresses towards registering coordinators by 2025, it's essential to choose a provider that you can trust. Select providers that have experience in providing Specialised Support Melbourne, and that can flexibly scale support when your needs change.

Final Thoughts

If you are new to the NDIS, have complex needs, or if you are managing multiple supports, you may be able to receive Support Coordination under your plan. The important thing here is preparation - you must go into your planning meeting prepared to demonstrate how it will assist you to become independent and work towards your goals. 

To discover tailored Support Coordination or Specialist Support Melbourne options, visit Caring Hearts Home Care, where trusted and experienced teams can support you every step of the way.